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Philips helps The Horder Centre improve patient care with faster document turnaround

Digital dictation and speech recognition quicken admin processes and document turnaround time for charitable South-East medical centre.

Founded in 1954, The Horder Centre in Crowborough was a doctor-driven charity focusing on the care of arthritis sufferers. Over the years, the site became a popular medical centre and an elective orthopaedic clinic specialising in joint replacement surgery. With over 300 staff, the medical centre offers superb patient care and services with continuous investment in technology. With a growing numbers of patients and administrative deadlines, the Centre identified a need for a faster and more efficient document creation process to improve productivity.

 

Document turnaround – from days down to 48-hours

The Centre was using analogue technology and relied on the physical handover of tape recordings to the medical secretaries for transcription. Aiming for a 48-hour turnaround, secretaries had reliability issues with the dated technology. Tapes would break, the process was lengthy and cumbersome and the set-up of the day-clinic meant that recordings could not be sent for processing until the end of the working day. To address the requirement for multi-site connectivity and growing workloads, the Horder Centre approached Philips Dictation.

 

Saving money – no need to outsource temp staff

The Centre adopted a digital solution which included Philips SpeechMike microphones, coupled with Philips SpeechExec software to route dictation files between the clinicians and secretaries. An added-on speech recognition module turned the voice files automatically into text, saving much needed time for the secretaries, who only had to review the final documents. The adoption of Philips Dictation products achieved immediate benefits. The document turnaround process, which previously required days to be completed, now took a maximum of 48-hours. Speech recognition saved time for the admin staff, who were then able to accommodate further workload from extra clinics without the need for temporary outsourcing.

 

By adopting Philips SpeechExec, the Centre added extra welcome elements. The dictation profiles now show recording length and status, as well as visibility of priority documents. Letters are dictated immediately after the patient leaves enabling a steady administrative flow to the secretaries and overall smoother and faster document processing.

 

Come and visit Philips Dictation at stand B36 to find out more information.

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